Service Desktop Pro is an integrated Business and Personal Information Management Software. It is basically aimed at IT Service Providers, Freelancers, Consultants, Web Developers and Software Developers. It handles over 20 key business requirements including Contact Management, Leads Management, Project Management, Billing Management, Document Management, Expense Management and Customer Service Management.

• License: Shareware
• Language: English
• Release: 2006-09-08
• Size: 14 Mb
• Cost: 99.95 $

This Service Level Agreement (SLA) can be used as best practice guidance to facilitate internal IT service provision and level set expectations specific to ITIL based service support and delivery processes. This template is one of many rapid deployment deliverables available in the more comprehensive IT Service Management (ITSM) Toolkit that can be leveraged by IT professionals interested in standard, tactical deployment of robust IT services.

• License: Demo
• Language: English
• Release: 2005-07-08
• Size: 2 Mb
• Cost: 129.00 $

Miracle Service is a comprehensive service management and dispatch software solution. It provides Customer and Equipment Management, Dispatching, Inventory and Reporting. Optional Modules provide Sales Orders and Invoices, Multiple Warehouse, Purchase Order, Preventative Maintenance, and Wireless Messaging. The Accounting Exporter module integrates the information with many standard accounting applications.

• License: Commercial
• Language: English
• Release: 2005-12-06
• Size: 60 Mb
• Cost: 895.00 $

The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs.

• License: Commercial
• Language: English
• Release: 2006-01-15
• Size: 2 Mb
• Cost: 149.00 $

Commit - CRM, Service and Billing for Small Computer Repair and Computer Services Businesses. Commit is an affordable CRM, Service, Dispatching, Contracts and Billing software solution designed for IT service providers who Provide maintenance services, Handle customer support calls and on-site visits, Sell hardware and off-the-shelf software, Bill customers for labor, expenses and products. Satisfy Customers and Increase Productivity.

• License: Commercial
• Language: English
• Release: 2006-06-15
• Size: 17 Mb
• Cost: 249.00 $

Applications Manager monitors performance and availability of application servers (JBoss, WebSphere, Oracle AS, WebLogic, Tomcat, Microsoft .NET and Java/J2EE Web Transactions), databases (MySQL, SQL Server,Oracle, IBM DB2), web sites, systems, and network services. It helps IT Administrators and Operators managing an IDC or the IT infrastructure of an enterprise by providing fault and performance management capabilities.

• License: Freeware
• Language: English
• Release: 2006-06-26
• Size: 36 Mb
• Cost: Free

The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals; these ITIL based tools include essential support materials, templates and guidance to fine tune any ITIL focused organization. Obtain specific guidance for implementation including base-level service and pricing examples for IT products, process roles & responsibilities, goals & objectives, requirements, measurements and more...

• License: Commercial
• Language: English
• Release: 2006-01-15
• Size: 2 Mb
• Cost: 149.00 $

AvailSuite is a Service Business Management Software, designed to effectively manage all aspects of a Service company. Affordable, easy to setup and use, it will organize all of your customer information, manage the products and services you provide, schedule and dispatch your staff, keep expenses under control, handle invoicing, and much more. Use a trial version for 30 days to ensure it fits all your needs. Our technical support is free.

• License: Shareware
• Language: English
• Release: 2006-07-06
• Size: 25 Mb
• Cost: 295.00 $

SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal & Product Catalog that makes Customer Support much easier.

• License: Freeware
• Language: English, Chinese, ChineseSimplified, ChineseTraditional, Dutch, French, German, Japanese, Portuguese, Spanish
• Release: 2007-11-05
• Size: 31 Mb
• Cost: Free

ChainBuilder ESB, a new Java Business Integration (JBI) compliant open source solution for use in Service Oriented Architecture (SOA) environments. ChainBuilder ESB consists of an Enterprise Service Bus and additional integration functionality to enable an enterprise’s disparate software systems to plug into the ESB.

• License: Freeware
• Language: English
• Release: 2006-10-30
• Size: 282 Mb
• Cost: Free

Provide first class customer service while improving your bottom line with AyaNova’s full control over your entire service department affordable for small business. With minor updates and support always free, AyaNova has powerful features to help manage all aspects of service including automated work orders, dispatching, scheduling, preventive maintenance, custom fields, customer equipment tracking, QuickBooks interface, custom reports and more

• License: Shareware
• Language: English, French, German, Spanish
• Release: 2006-04-26
• Size: 11 Mb
• Cost: 145.00 $

InstantSalesTracker is a reliable and feature-packed database designed to help your business easily manage customers, suppliers, inventory and accounts. Streamline your business processes with this flexible and powerful database system for recording: customer details, payments, refunds, customer contacts, sales orders, shipments, inventory purchases, supplier details, supplier payments, and even customer communication history.

• License: Freeware
• Language: English
• Release: 2006-06-27
• Size: 2 Mb
• Cost: Free

The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction.

• License: Commercial
• Language: English
• Release: 2006-05-31
• Size: 39 Mb
• Cost: 149.00 $

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. For help desks or any call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

• License: Shareware
• Language: English
• Release: 2005-02-17
• Size: 4 Mb
• Cost: 149.00 $

Web-based knowledge worker automation (KWA) and customer relationship management (CRM) software for contact management, account management, scheduling, goal and outcome management, blogs, file sharing and more. Increase productivity. Full data sharing and synchronization support.

• License: Commercial
• Language: English
• Release: 2006-08-16
• Size: 10 Mb
• Cost: 199.00 $

WorkOrder's service management software streamlines service and maintenance operations by coordinating real-time information flow between all the players in the service delivery process: customers, service and dispatch agents, technicians and vendors, and management.

• License: Shareware
• Language: English
• Release: 2007-11-27
• Size: 24 Mb
• Cost: 110.00 $

Restaurant Software for the management of your restaurant provided by Microcafe. Microcafe Concept features reservation, booking, table management, customer management, increased customer satisfaction and maximized table turnover.

• License: Shareware
• Language: English
• Release: 2005-04-25
• Size: 9 Mb
• Cost: 89.95 $

starbaL's answer to Microsoft’s popular srvany.exe and instsvc.exe - YES, now you can locally or remotely run, install, manage and delete your windows services from this GUI application. The full version offer service failure detection / recovery, remote installation and service management and child process termination. A free tutorial will provide the user with step-by-step instructions on how to make your application run as a service.

• License: Shareware
• Language: English
• Release: 2004-06-21
• Size: 1 Mb
• Cost: 29.00 $

AvailSuite for Pest Control has been designed to effectively manage all aspects of a Pest Control company. Affordable, easy to setup and use, it will organize all of your customer information, manage the services you provide, schedule and dispatch your staff, keep expenses under control, handle invoicing, and much more. Use a trial version for 30 days to ensure it fits all your needs. Our technical support is free.

• License: Shareware
• Language: English
• Release: 2006-07-04
• Size: 25 Mb
• Cost: 395.00 $

The RuleLab.Net Business Rules Engine (BRE) enables the separation of business logic from application code through building the business rules in XML. Create, share, manage, and store your Rule files online; integrate them into your system via the BRE component. RuleLab.Net lets you turn your application into a rule-based system. See interactive demos, C# samples, and tutorials at www.rulelab.net.

• License: Demo
• Language: English
• Release: 2006-04-10
• Size: 107 Kb
• Cost: Free